Welcome to VyFlair. Your satisfaction is our priority. Please carefully review our returns and refunds policy to ensure a clear and hassle-free shopping experience.
Return and exchange period
We accept returns and exchanges within 30 days of delivery.
Items must be new or barely used and must be returned in their original packaging.
Who pays shipping costs
If the return is caused by the consumer (for example, the customer no longer wants the product or ordered it incorrectly), the consumer bears the shipping costs. The exact cost depends on the courier company you choose.
If the return is due to our error (damaged, defective or incorrect products), VyFlair will cover the shipping costs.
How to return a package
To start a return or exchange, send an email to support@vyflair.com with the following information:
Order number.
Reason for return or exchange.
Photos of the product if it is damaged or incorrect.
Our team will provide you with the next steps.
Mandatory return address
All returns must be sent to the following address of our factory:
Room 304, Unit 2, Building 9, Phase 2
Jinxiu Jiangnan, Minzhi, Longhua District
Shenzhen, Guangdong, China
518000
Orders can be cancelled within 12 hours of purchase, as long as they have not yet been processed for shipping.
We process orders within 1 to 3 business days after they are placed.
If cancellation is requested before processing, the order can be cancelled free of charge.
Once an order has been shipped, it cannot be cancelled. However, the customer may return the product under our return policy.
Refund approval
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
Refund processing
Approved refunds are processed within 7 business days.
The amount will be refunded to the same payment method used for the purchase.
Please note that your bank or card issuer may need additional time before the refund appears in your account.
Non-returnable items
For hygiene reasons, certain products (such as personal care items) cannot be returned.
Countries in which we operate:
Spain: EUR (€)
Mexico: MXN ($)
Colombia: COP ($)
Supported currencies:
Spain: EUR (€)
Mexico: MXN ($)
Colombia: COP ($)
Refund conditions
Refunds are subject to compliance with all return conditions. Items that do not meet these conditions may be rejected.
If you have any questions or need further assistance, please do not hesitate to contact:
Trade name: Vyflair
Company name: MIDDLETON LIMITED
Company address:
Flat 5, 4/F,
Won Hing Building,
74-78 Stanley Street,
Central,
Hong Kong
Commercial registration number:
80285400
License number: TC000807
Phone number: +44 121 409 0360
Email: support@vyflair.com
Working hours: 9:00 a.m. to 5:00 p.m. (Monday to Friday)
Greenwich Mean Time: London
We try to respond within 1 to 2 days.
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