Refund policy
Return and Refund Policy
Welcome to VyFlair. Your satisfaction is our priority. Please carefully review our return and refund policy to ensure a clear and hassle-free shopping experience.
Returns and Exchanges
Return and exchange period
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We accept returns and exchanges within 30 days after delivery.
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Items must be in new or barely used condition, and must be returned in their original packaging.
Who pays the shipping costs
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If the return is caused by the consumer (for example, the customer no longer wants the product or ordered it incorrectly), the consumer must bear the shipping costs. The exact cost will depend on the courier company chosen.
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If the return is due to our error (damaged, defective, or incorrect products), VyFlair will cover the shipping costs.
Instructions for returning a package
To initiate a return or exchange, send an email to support@vyflair.com with the following information:
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Order number.
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Reason for the return or exchange.
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Photographs of the product if it is damaged or incorrect.
Our team will provide you with the next steps.
Mandatory Return Address
All returns must be sent to the following address of our factory:
Room 304, Unit 2, Building 9, Phase 2
Jinxiu Jiangnan, Minzhi, Longhua District
Shenzhen, Guangdong, China
518000
Order Cancellation
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Orders can be canceled within 12 hours after purchase, as long as they have not yet been processed for shipping.
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We process orders within 1 to 3 business days after they are placed.
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If the cancellation is requested before the processing time, the order can be canceled at no cost.
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Once an order has been shipped, it cannot be canceled. However, the customer may return the product following our return policy.
Refunds
Refund Approval
Once we receive and review your return, we will notify you if your refund has been approved or rejected.
Refund processing
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Approved refunds will be processed within 7 business days.
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The amount will be refunded to the same payment method used for the purchase.
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Please note that your bank or card issuer may require additional time to reflect the refund in your account.
Non-returnable items
For hygiene reasons, certain products (such as personal care items) are not eligible for return.
Additional information
Countries we operate in:
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Spain: EUR (€)
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Mexico: MXN ($)
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Colombia: COP ($)
Accepted currencies:
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Spain: EUR (€)
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Mexico: MXN ($)
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Colombia: COP ($)
Refund Conditions
Refunds are subject to compliance with all return conditions. Items that do not meet these conditions may be rejected.
Contact us
If you have any questions or need further assistance, please feel free to contact:
AGENTE ECOM 247 LTD
VYFLAIR
Company number: 12600131
Address: 1-2 Leonard Place, Westerham Road, Kent, England BR2 6HQ, United Kingdom
Phone number: +44 121 409 0360
Email: support@vyflair.com
Working hours: from 9:00 a.m. to 5:00 p.m. (Monday to Friday)
Greenwich Mean Time: London
We try to respond within 1 to 2 days.
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