Shipping policy
Shipping Policy
Thank you for choosing VyFlair! We want to offer you a seamless shopping experience, and our shipping policy is designed to ensure your satisfaction.
Shipping Countries
We ship to the following countries:
- 🇪🇸 Spain: EUR (€)
- 🇲🇽 Mexico: MXN ($)
- 🇵🇱 Poland: PLN (zł)
- 🇸🇬 Singapore: SGD ($)
- 🇮🇹 Italy: EUR (€)
Shipping Costs
- Free shipping on all orders
Total Shipping Time
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Estimated total time: 9-15 business days.
-
Processing time: Orders are processed within 1 to 3 business days.
-
Transit time: Estimated transit is 8 to 12 business days.
Order Cut-off Time
- Orders placed before 5:00 p.m. (GMT) will be processed starting the next business day.
Shipping Method
- Standard shipping
Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
- You can track your order status by entering the tracking number on our website's tracking page or through the carrier's website.
Lost or Damaged Items
- If your item arrives damaged, please contact us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue promptly.
- If your package is lost in transit, contact us as soon as possible. We will cooperate with the shipping company to locate your package or send you a replacement.
Order Cancellation
- We may cancel the order if the products have not been shipped. Once in transit, we will not accept any cancellations. However, you may return your product. Please see our Return and Refund Policy for more details.
Address Changes
- If you have entered an incorrect shipping address or need to make changes, you have 12 hours to contact us. Please contact us as soon as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team:
AGENTE ECOM 247 LTD
VYFLAIR
Company Number: 12600131
Address: 1-2 Leonard Place, Westerham Road, Kent, England BR2 6HQ, United Kingdom
Phone Number: +44 121 409 0360
Email: support@vyflair.com
Working Hours: 9:00 a.m. to 5:00 p.m. (Monday to Friday) Greenwich Mean Time: London
We aim to respond within 1 to 2 days.
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